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Last updated: 2025-12-03


Release Notes - SmartOffice 2019 Release 3


About This Document


For general information about SmartOffice release notes, visit the Release Notes home page.


Revision History


These release notes may be revised after their initial publication. This section lists the dates of any revisions as well as a list of changes.


August 27, 2019


  • Initial publication.

September 4, 2019


  • Core System: Added "Better e-mail thread handling in the SmartPad" enhancement (PMG-836237).
  • Core System: Added "Configurable SmartPad export limit" enhancement (PMG-852063).
  • SmartCalendar: Removed solution to time zone issue causing tasks to shift to the next day (PMG-848847).

September 17, 2019


  • Core System: Removed "Better e-mail thread handling in the SmartPad" enhancement (PMG-836237) due to issues encountered.

October 25, 2019


  • Core System: Added "Browser-Based Excel Export" enhancement (PMG-863799).

Release Overview


SmartOffice 2019 Release 3 features Excel export and page layout improvements, among other core system enhancements. For agencies, enhancements include a new presale status report that can be sent to advisors. This release also includes solutions to errors and other issues identified in SmartOffice 2019 Release 2 and earlier releases.


Enhancement Highlights


This section provides quick links to the featured enhancements in this release.


Core System



Agency Management



System Requirements


There are no other changes to system requirements for this release. For current system requirements, see System Requirements.


Note Regarding Text Changes in SmartOffice


This release may contain minor changes to text in dialog boxes and other areas of the SmartOffice user interface. Changes of this type are typically made to correct spelling, grammar, punctuation and other language-related issues. Such changes normally are not listed in this document unless they affect the way the application works.


SmartOffice Pro Changes


Core System


Featured Enhancements


Browser-Based Excel Export

Note: This feature is being rolled out to servers gradually over the next few weeks. It is not currently available on all SmartOffice servers.


Users can now export data from SmartOffice in Excel (XLS) format without the Microsoft Plug-in for SmartOffice. The process is now completely browser-based, making Excel exports available to SmartOffice users who cannot (or prefer not to) install the plug-in.


In addition, when a user exports a list containing more than 1,500 rows, SmartOffice now sends the request to the Job Queue to minimize any impact on system performance. When the export file is ready to download, the user receives a notification through the Alert Center. Note:


  • Customers who prefer the plug-in based Excel export method can switch back by navigating to the office Detail content link (Setup > Office Settings) and selecting Plug-in in the Export Method section.
  • Enterprise customers can change the 1,500-row limit in the server config.xml file by editing the value of the element under .

(PMG-863799)


Household Page Layout Customization

The contents of the household Detail content link are now customizable, enabling users to choose the data they want to see when viewing household records. To start customizing the page, select Menu > Page Layouts (this requires the Page Layout Customization user right). For more information, see Page Layout Customization. (PMG-735844)


Improved Control Over Applying Page Layouts to All Users

When an administrator user assigns a custom page layout to all users in an office, the layout now applies even when those users do not have page layout customization rights themselves. Previously, users without page layout customization rights were getting the default page layout. (PMG-841040)


Admin Ability to Edit/Delete "Only Modifiable by Me" Records

Users with the Administrator: User Rights & Creation/Licenses/Groups user right can now modify and delete records that other users in the office have marked as "Only modifiable by me," including sets, Dynamic Reports, correspondence templates and page layout templates. This enhancement gives high-level administrator users greater power to edit or remove records that have become outdated or are no longer needed. (PMG-858225)


Other Enhancements


General

  • Custom page template command enhancements: In the side menu, the Setup > Custom Template Creation command was renamed Custom Template to reflect the fact that it is used for general page layout template management. In addition, when users select this command, the Search Custom Template dialog box that opens now contains a New button for creating a page template immediately. (PMG-859475, PMG-859477)
  • Log access for read-only users: For enterprise customers with System office access, users who have been assigned the Administrator: User Read-Only user right can now access the Office Access Log content link, as well as the SmartOffice Error Log, SmartIntegrator Error Log and Server Service Log under Utilities in the side menu. (PMG-864397)

Contact Management

  • Modified by/on columns in Document List: Users can now more easily see when a document posted to a contact record was last modified and by whom. On the contact Letters/Documents content link, the Modified By and Modified On columns are now available for addition to the Document List. Users with the appropriate user rights can modify the list layout to add these new columns. (PMG-865917)

Data Import/Export

  • Configurable SmartPad export limit: Enterprise customers can now specify the maximum number of records that can be exported at one time from the SmartPad (previously, there was a hard-coded limit of 300 records). In the server config.xml file, change the value of the element under the node to indicate the record limit. To allow an unlimited number of records to be exported, leave the value of blank. This setting applies to all offices on a server. (PMG-852063)

Resolved Issues


General

  • When a user tried to edit the layout of a page that had the default layout, the portlets and fields displayed in the layout editor were different from those on the page itself. This issue was resolved. (PMG-810072)
  • Enterprise View users in Impersonate Mode were encountering an error when they tried to customize the page layout of an agency record. This issue was resolved. (PMG-846006)
  • The SmartOffice Sync for Outlook/Lotus Notes user right was removed from the system (support for this feature officially ended with the release of SmartOffice Pro). (PMG-863792)
  • Under User Preferences > Basic Info, users who chose the Day option from the Default location at sign-in (SOPRO) drop-down list were encountering an error when they signed in. This issue was resolved. (PMG-864531)
  • In User Preferences, an issue with the E-mail Posting Count section on the Basic Info content link was resolved. When 50 or more posting records existed, this section was expanding into the next column and causing layout issues. (PMG-865317)
  • On the Installations page (Setup > Installations), the Fiduciary Report Plug-In hyperlink was removed because that utility is no longer supported. (PMG-865557)
  • In some instances, when the system required a user to create a new password after sign-in, SmartOffice was displaying an error after the user entered the new password. This issue was resolved. (PMG-866400)
  • Users were seeing an error in the progress bar while merging records with Enterprise View turned on. This issue was resolved. (PMG-868146)
  • An issue with the Audit Report's Docupace integration features was resolved. When the user did not have access rights for General-type client subfolders in Docupace, clicking the Send to Docupace button on the last step of the report wizard was displaying a cryptic error. This error was reworded to be more helpful. (PMG-868851)
  • Several buttons, including the Menu button, were not registering users' clicks in some instances. This issue was resolved. (PMG-871799)

Alert Center

  • In the Alert Center, several issues with the Navigate To button in the Action column were resolved:

- When the Regarding column was removed from the list layout, the Navigate To button was not working.


- When the Regarding column was positioned as the first column, clicking the Navigate To button was opening the Alert Details dialog box.


- Clicking the Navigate To button was inconsistent in terms of the browser tab/window that was opening.



(PMG-862476)



Contact Management

  • While creating a set membership record on the contact Add'l Personal content link, users were receiving an error when they closed the Set List - All Sets dialog box instead of selecting a set. This issue was resolved. (PMG-841984)
  • When a contact's birth date was modified, the prompt to validate the policy age and recalculate the conversion period end date was appearing when the contact had investment positions but no policies or pending cases. The prompt now appears only when the contact has policies or pending cases. (PMG-845296)
  • E-mail addresses with the E-mail for Commission Information designation that are also marked as preferred were not appearing in the Preferred E-mail and All E-Mail Addresses list columns. This issue was resolved. (PMG-858394)
  • After adding a list of contacts to a marketing campaign using the Marketing Options command, users were encountering an issue. If the campaign's handling options included creating an initial activity, the Marketing Options command was creating that activity for only some of the selected contacts. This issue was resolved. (PMG-861838)
  • An issue with updating the address of a head of household was resolved. When SmartOffice offered to also update the addresses of key relations, users who clicked the Yes button were finding that key relations were not being updated in some instances. (PMG-866141)
  • An error that occurred when users tried to restore deleted contacts was resolved. (PMG-868904)
  • An error that occurred when users tried to merge contacts from a list was resolved. (PMG-868914)
  • Users who added the ExtLinkSource and ssHeadEXTLInkObjectID columns from the ContactExtLink table to the Contact List were encountering an error when they accessed the list. This issue was resolved. (PMG-869028)

Correspondence

  • The Menu > Communication > Correspondence command was not available from the results list of a Household- or Household Members-category Dynamic Report. This issue was resolved. (PMG-869763)

Data Import/Export

  • While performing a contact import, users who mapped a column to the SmartPad's Memo Date field were finding that the system was inserting the current date in that field instead. This issue was resolved. (PMG-863781)

Dynamic Reports

  • An issue that was preventing users from importing Dynamic Report definitions into SmartOffice was resolved. (PMG-817332)
  • An issue with using the Remove from Favorites command on a Dynamic Reports list was resolved. The command was not working properly when the reports had been added to the user's favorites using the Add to Office Favorites (All Users) option. (PMG-863001)
  • An issue with filter creation during Dynamic Report setup was resolved. After the user entered and saved criteria for the new filter, the filter name was not appearing in the filter list. (PMG-863418)
  • An issue that was preventing users from creating correspondence from certain advisor Dynamic Reports was resolved. (PMG-863566)
  • Users who tried to export the results of a Dynamic Report were encountering an error when the record count was high. This issue was resolved. (PMG-869814)

Home Page

  • Several RSS feeds available for addition to users' home page tabs were no longer valid. These feeds were removed from the list of choices. (PMG-867055)
  • An error that users were encountering when they clicked the Go to List button on home page Dynamic Report portlets was resolved. (PMG-868147)

SmartOffice Sync for Microsoft Exchange

Note: These changes apply to enterprise customers only.


  • SmartOffice was not creating SmartPad entries for Exchange sync activity updates in some instances. This issue was resolved.  (PMG-860188)

SmartPad

  • While viewing the SmartPad using Compact Mode or Preview Mode, users who pointed to the text in the Notes column were not seeing a preview of the entire note. This issue was resolved. (PMG-682385)

SmartCalendar


Enhancements


  • Persistent agenda view settings: When a user filters the calendar Agenda view using the data range and status drop-down lists, SmartOffice now remembers those options the next time the user navigates to the agenda. (PMG-744999)
  • Enhanced SmartPad entries for activities: When an activity contains a subject and description, any system-generated SmartPad entries related to that activity now display both pieces of information. Previously, these entries displayed only the description, even when the activity also had a subject. (PMG-852986)

Resolved Issues


  • When creating all-day activities, users were finding that the Show Time As drop-down list in the Activity Detail dialog box was set to Free by default instead of Busy. This was happening when the user's Activity Add Mode setting in User Preferences > Activity Options was set to Comprehensive Add. This issue was resolved. (PMG-560888)
  • Activities linked to child-office contacts were not visible in the calendar Month view when users navigated to that view from the calendar's Group Scheduling tab. This issue was resolved. (PMG-855668)
  • SmartOffice Online customers who use Exchange calendar sync were unable to synchronize appointments that were assigned categories. This issue was resolved. (PMG-858618)
  • When a user deleted a recurring activity, the system was generating an "Activity Logically Deleted" entry in the SmartPad for each deleted recurrence, cluttering the SmartPad. The system now generates a single entry for deleted recurring activities. (PMG-861176)
  • The system was creating a SmartPad entry when a calendar activity was deleted, even when office settings were configured not to create entries for activities in the SmartPad. This issue was resolved. (PMG-861490)
  • In the Activity Outcome dialog box, clicking the Customize Choice button next to the Outcome Options list was not opening the Drop-down Choice Customization dialog box. This issue was resolved. (PMG-867943)

SmartOpportunities


Resolved Issues


  • An issue with opportunities created for an advisor using the Marketing Options feature was resolved. In some instances, the opportunity was not visible on the advisor's Opportunities tab but was visible in Dynamic Reports displaying all opportunities in the office. (PMG-857218)
  • Users who performed Event-type stage actions from an opportunity record were encountering errors when they tried to send correspondence or add invitees. These issues were resolved. (PMG-859634)
  • While recording an activity outcome, users who moved a contact to the next stage of a linked opportunity were not being given the option to cancel any unfinished activities in the current stage. This issue was resolved. (PMG-863288)
  • The Menu button, Options button and tabs were disappearing when users navigated to the contact Opportunities tab and browsed certain opportunity content links. This issue was resolved. (PMG-863426)
  • An error that users were encountering when they tried to save a new opportunity process record was resolved. In addition, while editing an opportunity stage, users who selected the Automatically advance stage if actions are completed option and then selected the stage to advance to were receiving an error after clicking the OK button. This issue was also resolved. (PMG-864533)

SmartRecruiting


Enhancements


  •  Candidate import enhancements: Several improvements were made to the candidate import workflow:

- The Source to Hire field was added to the Select Options step in the import wizard. If a record in the import file does not contain a Source to Hire value, the value entered here is inserted into the imported record.


- The Source to Hire field is now also available on the Select Mapping step of the import wizard.


- On the Select Options step, the value entered in the Recruiting Source field now populates for all imported records that do not already have a value for that field.



(PMG-858234)



SmartEvents


Resolved Issues


  • The EventDateTime merge code in event-related correspondence was displaying the wrong event start date and time when expanded. This issue was resolved. (PMG-860673)

Advisors/Agencies


Featured Enhancements


Presale Status Report

Similar to the existing Case Status feature, the new Presale Status report enables users to send print or e-mail reports to advisors detailing the status of their presale activities/proposals. This feature is available to any user who has the Presale Activity/Proposals user right. To get started, select Sales & Marketing > Presale Status from the side menu to see the report options.


The system generates reports for all advisors with presale activities, unless the user limits the report to specific advisors using the By selected advisors option. The Preview button shows the user a list of advisors who will receive a report given the selected options. For more information, see the Advisors/Agencies - Presale Activities/Proposals help topic. (PMG-790701)


Ability to View Agency Key Relations' Policies


Users can now quickly view the policies linked to any agency's key relations. This enhancement is useful for quickly seeing the policies of one or more advisors linked to the agency. Go to the agency Key Relations content link and select one or more key relations under Business Hierarchy. Then click the Options button and select Related Policies to open a list of policies. This feature is also available on the business Key Relations content link. (PMG-829313)


Ability to Track Regulation 187 Compliance


On advisor and agency records, users can now specify the status of compliance with NYDFS Insurance Regulation 187, which took effect Aug. 1, 2019. On the License/Compliance content link, under Compliance Status, add a compliance record and set the Compliance Type field to Reg 187 (Life) or Reg 187 (Annuity).



(PMG-864267)


Other Enhancements


General

  • Faster presale activity creation: When a user who is viewing a policy or pending case creates a presale activity from the Add New menu, SmartOffice now automatically transfers data from the policy/pending case fields to the new presale record. This enhancement saves the user from having to manually enter the primary advisor, primary insured, carrier, product, and other information. (PMG-800584)
  • ACH report and list improvements: To make advisor/agency automated clearing house (ACH) lists and Dynamic Reports more useful, the system now allows users to add the Created By and Modified By columns from the ACH table to list layouts. As part of this enhancement, the Created By and Modified By subtables under the ACH table were removed from the Tables Available list. (PMG-864104)

Resolved Issues


General

  • Enterprise View users in Impersonate Mode were encountering an error when they tried to customize the page layout of an agency record. This issue was resolved. (PMG-846006)
  • Users who navigated to a supervisor record from the advisor Personal content link were encountering an error when they clicked the Commission content link on the supervisor record. This issue was resolved. (PMG-848598)
  • While converting a presale activity to a group pending case, users were seeing a blank message box when the presale insured was a contact instead of a business. This issue was resolved so that the message "Insured should be a Business" now appears. (PMG-859130)
  • When the Advisor Diary option was enabled in Office Settings (on the SmartPad/New Contact/E-mail Posting content link), deleting an advisor ACH record was posting an entry to the SmartPad as expected, but the Notes column was not displaying details of the deleted record (e.g., account type and bank routing number). This issue was resolved. (PMG-863879)
  • An issue with new LTC-type presale activities was resolved. When the record was saved, the fields for entering benefit information were not appearing as expected. This issue was resolved. (PMG-864385)
  • In some instances, users who selected the Post to Letter Log/SmartPad option in User Preferences > Correspondence Options were finding that policy and pending case correspondence was not being posted to the policy/pending case letter log. This issue was resolved. (PMG-865256)

SmartPolicies


Featured Enhancements


Policy Inception Date Field


Users can now track a policy's inception date to indicate when coverage begins. The Inception Date field was added to the default page layouts of the policy Basic Information and group policy Detail content links. For more information, see SmartPolicies - Basic Information Content Link.


(PMG-863886)


Other Enhancements


  • Rider annual premium field: When viewed from a policy's Benefits or Coverage content link, rider records now display annual premium information. The rider Annual Prem field is calculated in the same manner as the policy annual premium (modal premium divided by modal factor). The system now calculates commission based on this new field for Annual and Annual First Year Only options in rider rates. (PMG-846197)
  • Presale columns for policy reports: In Policy-category Dynamic Reports from the Policy report family, users can now add presale activity-related columns. The Presale Activity/Proposals table was added to the list of available tables for these reports. (PMG-849429)
  • New policy correspondence merge codes: Several merge codes for party relationship roles were added in the Policy/Pending Case Management category:

- BeneficiaryFirstName


- BeneficiaryFullName


- InsuredFirstName


- InsuredFullName


- OwnerFirstName


- OwnerFullName


- RelationshipManagerFirstName


- RelationshipManagerFullName


- TrusteeFirstName


- TrusteeFullName



The "FullName" merge codes expand to display the interested party's first name, middle name, last name and suffix. In addition, a new NetDeathBenefit merge code expands to display the net death benefit on a policy rounded to the nearest dollar. (PMG-858119)


  • Custom fields for policy transactions: To allow users to store additional data for policy transactions, SmartOffice now displays nine custom fields in the Policy Transaction dialog box: three alphanumeric, three numeric and three date fields.

(PMG-860927)


  • Better data provider tracking for holdings: Several enhancements related to policy/pending case data provider information were made:

- Any changes to the value of the Data Provider column in the Holding table are now recorded by the Audit Trail feature of the SmartPad.


- When a policy or pending case is created manually, the value of the column is set to Manually Entered.


- When a policy or pending case is created through Direct Download and Replace, the value of the column is set to Direct Download and Replace.



(PMG-865717)


  • Expanded access to client portal: More SmartOffice users can now give their clients 24/7 access to policy and investment information. The user right for enabling this feature, SmartView for Clients - Buttons, is now available to users with a Performance or higher tier license. Previously, users needed a Brokerage Management + Commissions tier license to enable this feature. (PMG-866851)
  • New LTC benefit merge codes: Two new merge codes allow users to include maximum monthly benefit information related to long-term care policies in their correspondence. The F\_LTC\_MONTHLY1 merge code displays the maximum monthly nursing home benefit, while the F\_LTC\_MONTHLY2 merge code displays the maximum monthly home care benefit. These values are tracked on the Coverage content link of LTC policies. (PMG-871808)

Resolved Issues


  • An issue was occurring when a contact's preferred address was changed. While viewing any of the contact's policies, users who opened the primary contact record in the Policy Relationship List were finding that the Address field was still displaying the old preferred address. This issue was resolved. (PMG-850616)
  • When users copied policy records, policy notes related to posted e-mail messages and documents were not being transferred from the original policy to the new one. This issue was resolved. (PMG-852961)
  • On automobile and homeowner policies, a misalignment of buttons on the Custom Button Bar was resolved. (PMG-855759)
  • For some automobile and homeowner policies, users were encountering an error when they tried to create policy claim records. This issue was resolved. (PMG-858040)
  • When viewing existing policy owner service (POS) requirement records, users were finding that the Requirements History List section was too small. This section was expanded to display more history entries at once. (PMG-858115)
  • On the Policy Transactions content link, transaction records appearing in the Commissionable Premium Payment Transaction List were no longer visible once commissions were generated for those records. This issue was resolved. (PMG-858661)
  • In the requirement follow-ups list, users who selected a policy owner service (POS) or group requirement record and then selected Menu > Policy List were encountering the error "This option is not available for this record type." This issue was resolved. (PMG-858693)
  • After an advisor's role on a policy was modified, adding a contract for that advisor and rebuilding the commission hierarchy was resulting in an issue. When contracts were later removed from all advisors on the policy, the policy was not being unlinked from the rates. This issue was resolved. (PMG-862026)

Insurance Products and Carriers


Enhancements


  • Faster product option selection: On the product Detail content link, the Product Options section now allows users to select multiple product options at once. Previously, selecting the New 'Options' Record command from the Options menu in that section allowed users to select only a single product option. (PMG-822208)
  • Carrier HO rep/underwriter SmartPad: The system now gives users access to the SmartPad for carrier home office reps and underwriters. On the carrier HO Reps/Underwriters content link, select a rep or underwriter record, click the Options button, and select View SmartPad Notes. (PMG-829206)
  • Rider product code list: Users can now view a history of changes to a rider's product code, just as they can for other insurance products. While viewing a rider list or the rider's Detail or Product Settings content link, select Menu > Rider Code List to view past product codes associated with the rider. (PMG-864861)

Resolved Issues


  • On the Letters/Documents content link of a resource carrier record, the New 'Documents' Record and Link to Local Folder commands were missing from the Document List for users in the local office. This issue was resolved. (PMG-851362)

SmartCaseManager


Featured Enhancements


Credit Card Details in APS Requirements


Users can now track credit card information for attending physician's statement (APS) reimbursements. To do so, a user must first have the new Track Credit Card Information license enabled (this license is listed under the SmartPolicies category on the user account User Rights content link). The user can then open an APS requirement in a pending case and click the Credit Card button to reveal fields for entering the credit card type, number and expiration date.



(PMG-816606)


Other Enhancements


  • New pending case status options: Several new status choices were added to the system for pending cases:

- Approved - Shopping


- Approved - Moving


- Approved - Awaiting Reqs



The Approved - Moving status is for cases that have been approved with one carrier but are being moved to another carrier. (PMG-860300)


  • New pre-screen status: A new Pre-Screen status choice is now available for policies in the Proposed stage. (PMG-863887)

Resolved Issues


  • An issue with mass modifying records on policy and pending case lists was resolved. In the Mass Modification dialog box, users who tried to search for columns belonging to the Pending Case group were getting no results, and the Pending Case group was disappearing from the column list. (PMG-841977)
  • From the Pending Cases tab of a business record, users who selected Menu > Workflow to Enter a New Case were getting an error when they tried to edit the Insured-1 section in the Pending Case Add dialog box. This issue, which affected annuity pending cases, was resolved. (PMG-860667)
  • The Last Letter On date column from the Holding table was not displaying a value for some pending cases. This issue was resolved. (PMG-864545)

SmartBenefits


Enhancements


  • Streamlined group policy creation: The system no longer asks users to select an insurance type (i.e., product type) when they create group policies. The product type is now determined automatically when the user selects the product for the new policy. (PMG-795391)
  • Fast navigation to group policy from requirement follow-up: Users can now open the full group policy record from an associated group requirement follow-up. First, open the requirement follow-ups list (Insurance > Requirement Follow-Ups) and select Group Requirements from the drop-down list at the top. Then select a requirement and select Menu > Policy List. SmartOffice opens the full group policy record and automatically navigates to the policy's Group Requirements content link. (PMG-849442)
  • Page layout customization for group policies: Users can now modify the layout of group policy records to tailor the information presented to their business needs. While viewing the group policy Detail content link, select Menu > Page Layouts to get started. For more help, see Page Layout Customization. (PMG-849443)

Resolved Issues


  • Issues that were preventing users from merging group products were resolved. (PMG-858815)
  • In some instances, users who clicked an employee's name on the business Employee Census content link were seeing a blank contact list instead of the appropriate contact record. This issue was resolved. (PMG-863586)

SmartCommissions


Featured Enhancements


Policy Creation from Speed Receipts


Users can now create policy records directly from the Speed Receipts area of the system. To do so, open a speed receipt and, after running validation, select one or more transactions having a status of Policy Number Not Found. Then click the Options button and select Create Policy. (PMG-860518)


Other Enhancements


General

  • Commission recalculation improvements: The commission recalculation process was enhanced to enable users to delete only those Open-status commissions that fall within the specified date range. Previously, recalculation deleted all Open-status commissions regardless of date. To use this feature, open the Commission Calculation dialog box and select the new Delete Open commissions in given date range option.

This option becomes available when the existing Recalculate option is selected. (PMG-860738)



Resolved Issues


General

  • Commissions were not recalculating from the rider side when the premium amount was changed at the rider level. The issue was occurring when the product's Accumulate Prem Comp field was set to Base + Rider and commissions were calculated for Base + Rider for a policy. This issue was resolved. (PMG-841759)
  • When Accumulate Prem Comp was set to Base + Rider at the product level, the system was calculating rider commissions based on the policy date and not the rider effective date. This issue was resolved. (PMG-844747)
  • An issue with advisor payment calculations was resolved. The issue was occurring when commissions were calculated with target and excess. When the commission transaction prior to the transaction that hit the target was deleted and then manually added, the advisor payment was being calculated on the full premium rather than the base portion. (PMG-850960)
  • When an advanced commission split was linked to a policy, additional advisors (such as servicing and additional writing advisors) were not being selected automatically in some instances, even when they were present on the policy. This issue was resolved. (PMG-851072)
  • While editing multiple rates at once on the Commission Rates List, users who clicked the Save or OK button were seeing the message "You are not authorized to add a new record(s) or modify any record(s) in this module." This issue was resolved. (PMG-851506)
  • Bonus commissions payable to advisors were not being calculated when the House rate was set up as Base & Excess Commission and there was no Base commission. This issue was resolved. (PMG-857002)
  • The system was not calculating commissions on policies when negative rates were involved, unless the rate was for Base commission. This issue was resolved. (PMG-858641)
  • Several issues with rider commission calculations were resolved:

- When a rider's effective date fell after the policy date and the rider premium mode was Single Pay, rider commission was not being calculated.


- When a user added a policy rider with a product option, the rider rate associated with that option was not being selected automatically. The user had to rebuild the hierarchy to select the rate.


- From the rider Commission Hierarchy Detail dialog box, when a user selected a house/carrier rate and then clicked the Rate hyperlink (before clicking OK to save the rate), the Commission Bands section was appearing blank.



(PMG-861344)


  • After a policy import, the contract was not being selected automatically on the primary advisor even when there was only one active contract. For this reason, the commission hierarchy was not being built, and commission records were not being calculated. This issue was resolved.  (PMG-863457)

Batch Processing

  • Commission statements sent to advisors from batches were displaying several text formatting issues related to special characters and line breaks. These issues were resolved. (PMG-848736)

Carrier Posting

  • In carrier posting records, license/contract/appointment checks were not working properly when they were set up at the carrier level only. This issue was resolved. (PMG-855308)

Speed Receipts

  • Two issues with calculating commissions or using current-value calculations from speed receipts were resolved:

- For Excess commissions in renewal years, the commission type was appearing as Base instead of Excess.


- For Excess commissions in first and renewal years, the advisor/supervisor commission was not being calculated. Only the house advisor payment was being calculated.



(PMG-864877)



SmartInvestments


Resolved Issues


Investment Reports

  • The Asset Allocation PDF report was displaying extra spaces and improper text wrapping for account numbers. These issues were resolved. (PMG-844447)
  • Users who ran the Dollar-Weighted Returns By Date Range - Gain/Loss PDF report at the household, investment account or account group level were encountering an error. This issue was resolved. (PMG-857025)
  • Several date range choices, such as "All Days in Future," were removed from the options for these categories of PDF Reports because they are not applicable: Investment, DWRR, Performance, Transaction. (PMG-864363)

Integrations and Data Services


Enhancements


Inforce Policy Import

  • Editable contacts from DTCC feed: Contacts inserted or updated in SmartOffice from the DTCC inforce policy feed now display a value of Downloaded-Modifiable in the Source of Data column and can be edited. (PMG-859382)
  • Risk class import for inforce policy feeds: Inforce policy feeds were enhanced to process current risk class information for the insured and insert/update that data in SmartOffice. In policy records, the system tracks this data in the primary insured/annuitant record in the Policy Insured List. (PMG-864065)
  • Improved handling of policy issue age: When the policy issue age is present in the inforce policy feed, SmartOffice now copies that value to SmartOffice instead of calculating it based on the contact's birth date. (PMG-865116)

Pending Case Downloads

  • More risk classes mapped for DDR: SmartOffice now maps the Preferred Plus, Preferred Non Tobacco and Select Non Tobacco underwriting classes from the data feed when cases are processed using Direct Download and Replace. As part of this enhancement, Select Non Tobacco was added as a risk class choice in SmartOffice. (PMG-866378)

SmartIntegrator/SmartXchange

  • API access to business County field: Developers can now access the business County field, located on business Detail content link, through the SmartIntegrator API. The field is accessible through the Business.County property. (PMG-855632)

Resolved Issues


Inforce Policy Import

  • For Principal Data Import users, policy records in SmartOffice were not updating as expected when status changes arrived in the data feed. This issue was resolved. (PMG-865900)

Investment Data Downloads

  • An issue with investment security price updates from DST was resolved. When two securities of different types with the same CUSIP and symbol existed in SmartOffice, price updates received for one security were being applied to the other as well. (PMG-814559)
  • A data feed issue that was causing duplicate phone numbers to appear in SmartOffice contact records was resolved. (PMG-841032)
  • An issue with auto-reconciliation of DST downloads was causing multiple Miscellaneous-type transactions to be created in SmartOffice. This issue was resolved. (PMG-843410 )

Pending Case Downloads

  • When viewing an HO requirement for a resource-office carrier (Menu > Advanced Options > HO Requirements), users in the local office were unable to modify the Do Not Process option. This issue was resolved. (PMG-844925)
  • The system was displaying an error after processing a downloaded policy containing no policy number and no tracking ID. This issue was resolved. (PMG-858813)
  • While processing a case using manual side-by-side processing, users who clicked the PCM button in the Agency Requirements section and then updated the case status to Approved were seeing a blank dialog box. This issue was resolved. (PMG-859900)
  • During a Direct Download and Replace operation, pending case documents present in the data feed were not being added to SmartOffice. This issue was resolved. (PMG-864856)
  • Certain informal pending case statuses present in the data feed were not being mapped correctly in SmartOffice and were being assigned a status of Informal Application by default. This issue was resolved. (PMG-865417)