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Last updated: 2025-11-21



  • Overview
  • Account Registration Information Section
  • Registration Section
  • Account Values Section
  • Additional Information Section
  • Options Section
  • Interested Parties Section
  • Advisor Relationships Section
  • Miscellaneous Information Section
  • Account Groups Section

Overview


When viewing an investment account, the user can access this content link to view and edit basic account information.

You can customize this content link to display different content if you have the appropriate user rights (see Page Layout Customization). This topic describes the contents of the SmartOffice default layout.

Note: If the source of the account data is electronically downloaded from a third-party data provider, most of the Account Detail content link is read-only. However, the Interested Parties and Advisor Relationships sections can still be modified. On the other hand, if the source of data is downloaded modifiable or converted data, the fields can be edited just as they can with manually entered accounts.


Account Registration Information Section


This section presents basic details about the investment account, such as the account name and number. In addition to those fields, the following fields are available: -

Open Date: In addition to indicating when the account was opened, this date is the default date from which account performance is calculated (see Performance Calculations).


  • Tax ID: To protect sensitive data from being viewed by unauthorized personnel, the first five digits of the Tax ID are hidden until the user clicks inside the field.
  • Systematic Plan/Amount: Use these fields to specify how much the client contributes to or withdraws from the account on a regular basis. Select either Investment or Withdrawal from the drop-down list and then enter the amount. For example, if the client withdraws $300 a month from a retirement account, select Withdrawal and enter $300 in the Amount field. This field is for information purposes only.
  • Data Provider/Source of Data: The Data Provider field is blank if the account was created manually. If the account was created by electronic download (see Creating and Deleting Investment Accounts), the third-party data provider's name displays. The method used to obtain the account data is displayed next to this field. Common data source designations are:
  • Manually Entered: The account was created manually.
  • Downloaded
  • Modifiable: The account was created through an electronic download from a third-party provider.
  • Downloaded
  • Modified: The account was created through an electronic download from a

third-party provider and later edited manually. - Rep Number: This field appears only when the user has the Advisor Rep ID Maintenance user right enabled. To specify a rep number, click the Rep Number hyperlink to open the Search Rep Numbers dialog box. Then click the New button to create a rep ID record, or click the Search button to open the Rep Number List. and select an existing record


(to create a rep ID from this list, select Menu > New ‘Advisor Rep ID’).


Registration Section


This field stores personal information about the account holder that is received as part of an electronic download of account information from a third-party provider.


Account Values Section


This section displays various account values based on the account's positions and liabilities. The way in which the values are calculated is determined by the selections made in the Options section.


Additional Information Section


  • Account Type: Select an appropriate account type from the drop-down list. Many system options are available (e.g., 401K, Individual, IRA), but users with the appropriate user rights can hide these types and/or create custom account types by clicking the Customize Choice button (see Customizing Drop-Down Lists).
  • Status/Closed Date: These fields enable the user to indicate the account's status and the date on which the status changed. If an account's status is changed to Closed/Inactive, the system asks the user whether any active positions should be liquidated. The Death Claim, Matured, Restricted, Surrendered and Suspended options are the same as the Inactive/Closed status in terms of the way SmartOffice classifies the account in the database. Accounts whose status is Inactive/Closed are highlighted in red on all account lists.

Options Section


This section specifies how position transactions are rolled up and calculated. - Roll Up: These options are related to investment validation.


  • Qualified Account: When selected, this option indicates that the account is tax-deferred. Note the following when selecting this option:
  • This option supersedes the Tax Deferred option selected on the Position Detail content link of any position in the account.
  • Selecting or clearing this option for an account does not automatically select the Tax Deferred check box for any existing positions; however, new positions added to the account have the Tax Deferred check box selected by default.
  • No values are displayed in the Cumulative Tax column on the Account Transactions content link.
  • The Tax Cost field on the Position

Detail content link is blank. - Roll Up Liabilities: This option is related to investment validation.


  • Exclude from Performance: Select this option to exclude the account from time-weighted rate of return (TWRR) performance calculations and reports. Selecting or clearing this option for an investment account automatically selects or clears the same option for all positions linked to the account; however, if a position is linked to a security record that has the Exclude from Performance option selected, the option is not automatically cleared for that position.

After selecting or clearing the Exclude from Performance option, the user must run performance calculations to ensure that returns are presented accurately. -

Held Away Account: Select this option to indicate that account is managed by another financial advisor or is self-directed (e.g., an employer-sponsored retirement account).


  • Share with Client: When this option is selected, clients who have access to SmartView for Clients can view information about the account online.
  • Margin Privileges: This option indicates whether the account allows the holder to borrow cash from the broker to purchase securities.

Interested Parties Section


This section lists the primary contact on the account as well as other relevant contacts (e.g., beneficiaries, co-owners, trustees). To add a contact to this list, click the Options button and select New 'Investment Contact' record. SmartOffice includes several pre-defined options for the Account Role drop-down list, but users with the appropriate user rights can add options to the list by clicking the Customize Choice button. For more information, see Customizing

Drop-Down Lists. To delete a contact, tag it, and then click the Options button and select Delete 'Investment Contact' record. Note that, because the account must have a primary contact, that contact cannot be deleted. However, the primary contact can be changed. For more information, see Other Investment Account Management Features.


Advisor Relationships Section


This section lists the primary advisor on the account as well as other relevant advisor contacts (e.g., accountant, lawyer, broker-dealer). To add a contact to this list, click the Options button and select New 'Investment

Agent' record. To delete a contact, tag it, and then click the Options button and select Delete 'Investment Agent' record.


Miscellaneous Information Section


These custom fields can be used to track any account details that SmartOffice does not track. For more information about using custom fields, see Contacts and Businesses - Custom content link.


Account Groups Section


This section lists the account groups that the investment account belongs to. To learn more, see Account Groups.